Refine Management
Exceptional Property Management | Stronger Communities
About Refine Management
Refine Management is a premier, privately held corporation committed to delivering unparalleled professional management services to residential properties across metropolitan New York.
We have established ourselves as one of the most respected and innovative management companies in the nation. Our unique philosophy merges financial acumen with a deep understanding of residential needs, allowing us to address both the bottom line and the quality of life for residents. This balanced focus ensures continuous improvement in all aspects of property management, enhancing the living experience for all residents.
To effectively serve our diverse client portfolio, Refine Management boasts a dedicated team of Management Executives, Assistant Management Executives, bookkeepers, and supporting staff. Each property benefits from direct oversight by our executive team, which includes your assigned Management Executive, Financial Analyst, and administrative assistant. This robust support structure guarantees a seamless service delivery, even during employee transitions, so our clients never experience disruptions.
Our ongoing training and education initiatives for our team highlight our commitment to excellence. We incentivize our Management Executives and professionals to pursue industry certifications, ensuring they provide the highest standard of service and expertise. Refine prioritizes sustainable growth, ensuring that we continue to deliver exceptional client services without compromise. Moreover, we maintain a strict policy against third-party affiliations that could create conflicts of interest, safeguarding the interests of your property and its owners. Choose Refine Management for the most reliable and innovative property management solutions.
Our Services
Refine provides a full range of professional management services to our clients.
Management & Reporting
• Maintenance of accurate, accessible files, records, and financial books
• Enforcement of the by-laws, rules, and regulations, and the policies and procedures of your property
• Preparation for and attendance at regular, annual, and special Board meetings, including the provision of Monthly Management Reports and meeting minutes
• Knowledgeable and effective interaction with outside professionals, including legal counsel, accountants, engineers, architects, and others
• Courteous, timely, and effective response to owner/resident inquiries and dissemination of information to owners/residents and others according to Board instruction
• Establishment of and adherence to competitive bidding procedures; assistance with contract negotiations and purchasing; and contract administration
• Provision of capital project planning and management assistance
• Bulk Purchasing Program guaranteeing significant savings for such items as janitorial supplies and fuel over an individual purchasing program
• Establishment and maintenance of an accurate inventory tracking system
Operations
• Ongoing property maintenance, including the maintenance of structural integrity and all building-wide systems (including but not limited to facades, boilers and burners, energy, elevators, security, roof, windows, laundry facilities, commercial units, and parking lots, pools, and recreational facilities, etc., as appropriate)
• Site Inspection Report – an in-depth property walk-through that covers all structural, mechanical, and aesthetic aspects of your property
• Preventive Maintenance Programs and Procedures to ensure the maintenance and smooth operation of the property; and recommendation, planning, bid solicitation, and supervision of major repairs and capital improvement projects
Compliance
• Receipt, interpretation, and response to violations, and to federal, state, and local laws and regulations governing client properties; and assurance that your property is in compliance with all municipal code requirements, and that all necessary licenses, permits, and approvals are obtained and current
• Initiation and filing of all necessary local law inspections; filing for all requisite permits; and filing of all necessary forms and reports and all similar items
• Preparation and distribution of fire safety, life safety, and evacuation plans, as required (certain fees may apply)
• Our first-in-the-industry ‘Green’ Client Program, which empowers client properties to explore and participate in various initiatives dedicated to energy conservation, cost efficiency, and sustainability
Refine provides a full range of professional management services to our clients.
Financial Management
• Financial oversight, banks records maintenance, and other records maintenance, including but not limited to the billing and collection of common charges/maintenance and appropriate late payment and collection action; payment of vendor/contractor and utility bills; calculation and distribution of salaries to property personnel; payment of all property taxes and other obligations; with all accounts separate and accounted for in accordance with Generally Accepted Accounting Principles
• Monthly and other Financial Statements, including summary of cash accounts; itemized statement of current year to date receipts and disbursements, including a comparison with the annual and pro-rated monthly budget; itemized statements of disbursements; list of unpaid bills; statement of journal entries; general ledger, accurate arrears report; copies of all bank statements, investment reports, and reconciliations; and your choice of cash-based and/or accrual-based reporting
• Annual and long-term Operations and Capital Budgets
• Coordination with your property’s corporate counsel on the preparation of tax certiorari and related applications, as appropriate
Staff Management
• Supervision, hiring, and firing of staff; preparation of all forms, reports, and returns required by all federal, state, and/or local laws in connection with Unemployment. Insurance, Workers’ Compensation Insurance, Disability Benefits, Social Security, and other similar taxes relating to the employment of personnel
• Representation of your property in all Union and personnel-related matters
• Creation and management of staff job descriptions, work schedules, and performance reviews
• Staff training with the Director of Hospitality to cultivate and encourage the highest levels of customer service, building knowledge, professionalism, and loyalty among your staff members